AGR RETURN POLICY - 10-DAY GUARANTEE || 30-DAY WARRANTY

• Disassembly by unauthorized personnel
• Unreasonable use or mishandling
• External damage
• Introduction of foreign matter to the inner or outer components.
• Failure to provide proper care, lubricants, or maintenance.
• Lack of compliance with instructions noted in the product owner’s manual.
• Usage of low quality or low grade BB's or the re-use of previously fired BBs.
• Ammo jammed in gun
• Use of paintball BBs.
• Removal or modification in any way of the blaze-orange tip (the returned item will be discarded immediately)
• NO warranty on any AEG Guns FOR ANY REASON (ANY manufacturer / ANY brand) due to past customer abuse of our previous, very lenient return policy.

If you have reason to believe that your gun is defective and you wish to return it -- please take note of the following:

• Contact the Returns Department (using the form below) for a Return Merchandise Authorization number (RMA)
• Items MUST be returned to us via UPS or FedEx (UPSP packages are NOT accepted)
• Returns received without an RMA will be REFUSED and sent back to the customer, NO EXCEPTIONS!
• Defective items will be repaired or replaced with the same model - NO REFUNDS will be given
• NO returns will be given on ammunitions and accessories.
• All return packages MUST include:
  
  
  • RMA number CLEARLY marked on the exterior of the returned package
  • Original retail packaging with ALL accessories and magazine(s)
  • Copy of the original receipt
  • Note describing the problem(s) and the circumstances of how it happened
  • Contact information (return address, email address and telephone number)
  • Check or money order for $9.95

• PLEASE DO NOT request an RMA if your merchandise has been:
  
  
  • Abused
  • Misused
  • Is missing the blaze-orange tip or if the blaze-orange tip has been modified in any way

• We reserve the right to determine if an item is acceptable for warranty repair or replacement. If your returned merchandise does not qualify we can provide a maintenance service in our facilities. Please be aware that labor and shipping charges will apply. Our minimum charge is $25.00.

If you need to return an item please use the e-mail contact form below. If your product qualifies you will be issued with an RMA and an address to which you can return it to.

• If for any reason you wish to return your product, please completely fill out the form below and click 'Submit'.
• Please carefully read our Returns Policy (above) before submitting this form.
• You must be issued a RMA number before you return your product.
• For '10-Day Guarantee Returns' - we will credit your account within 48 hours of receiving and inspecting the returned product.